Rev Pets Payments (RPP) Overview

Overview: What are we talking about?

Rev Pets Payments (RPP) is our most comprehensive payment processing integration to date for Revelation Pets customers. Rev Pets Payments’ infrastructure is powered by Stripe, which is an industry-leader for payment management and fraud protection. RPP has an advantage over our other payment integrations because it is the only integration that you can manage from within your Revelation Pets app. Additionally, it is the only integration that offers synced, in-person payments with a card reader (terminal) for our customers in the US, UK, Canada, Australia, and New Zealand. 

*Please note: Rev Pets Payments (RPP) is only available for subscribers, RPP sign up is disabled in free trial access. 

This article includes: 

• Revelation Pets Payments Features 
• Eligibility
• Rates & Fees
• Payout Schedules 
• Storing One or More Dedicated Cards on File
• Pay Multiple Outstanding Balances With Single Payment
• Ordering Hardware
• FAQs

Related Articles:

• How to Sign Up for Revelation Pets Payments
• How to Order a Stripe Card Reader (Terminal) for Revelation Pets Payments
• How to Set Up your Stripe Card Reader (Terminal) (WisePOS E) for Revelation Pets Payments
• Taking Payment Using a Stripe Card Reader
• Revelation Pets Payments Dashboard
• Accepting ACH Payments with Rev Pets Payments
• Managing Deposits
• Tips Feature

Revelation Pets Payments Features

• Competitive rates
• Collect online payments
• Collect automated deposits
• Sell daycare credits through the Online Booker
• Sell automated recurring daycare credit pack subscriptions
• Securely store the last credit card used on file for each customer
• Collect payment for all outstanding payments on a client's account in a single transaction
• Integrated refunds 
• Integrated dashboard and reports 
• Card reader (terminal) with tipping ability that syncs right to Revelation Pets* 
• Tipping on remote payments
• Dedicated cards on file and support for multiple cards on file
• Ability to accept ACH payments**
• Everything important to your business lives right in your Revelation Pets app!

*US, CA, UK, AU and NZ customers only; tipping is available on the WisePOS E card reader

**US customers only

Who is eligible?

Revelation Pets Payments is available in 42 countries and continues to expand, you can view current eligible countries HERE. Currently, an integrated credit card terminal is only available in the US, UK, Canada, Australia, and New Zealand. 

Rates & Fees

To view the current rates for your country, navigate to Account Settings > Integrations > click 'Create an Account' directly in your Revelation Pets app. Once you select your country, the current rates for card present and card not present transactions will be displayed. 

Fees are calculated on every transaction and only the net payment less fees will be received by the business.

Fees are also rounded up to the nearest (smallest) currency value. Example calculation:
11.11 payment x .013 percentage fee = 0.14443 +.20 flat fee = 0.34443 rounds up to 0.35 for the fee

In addition to the standard processing rates and fees, the following will apply when applicable:

• Dispute Fee (assessed per disputed payment) = $40.00
• Account Debit Fee (assessed per debit event) = 0.25% of the account debit amount

For additional information or questions related to rates and fees, please contact our Support Team at support@revelationpets.com. 

Payout Schedules

Revelation Pets Payments payout schedules are typically automatically set up on a 2 business day schedule. However, some international accounts and accounts that are identified by Stripe as higher-risk may have different payout schedules, please see below. 

If your country is not listed above please contact our Support Team at support@revelationpets.com for more information regarding payout schedules. 

Storing One or More Dedicated Cards on File

Revelation Pets Payments includes a "Last Card Used" feature for payments, which remembers the last card that was used on a booking. In addition, users will have the ability to save one (or more) dedicated cards on file so that checkout is quick and easy. 

Each owner has a Cards on File section on their profile, which will display all currently saved cards and allow the user to add more. This section only displays on the Business side of the app, and cards can be managed by any business user.

When checking out, the customer's cards on file will display in the payment type dropdown to be selected as needed.

Collecting Payment for Multiple Outstanding Payments in One Transaction

The business can collect payment from a client for any and all bookings that have outstanding balances all in one transaction.

You can access this by clicking on the Outstanding Balance section of the customer's profile.



You will then be able to select the bookings the pet owner wishes to pay, and then choose a payment method and collect payment for all at once.

Ordering Hardware

Currently, Stripe terminals are available for the US, UK, Canada, Australia, and New Zealand. Customers in these countries can order a terminal directly from within their Revelation Pets app following the steps below.  

1. Navigate to Account Settings >> Integrations >> View Account. 

2. On the left-hand side, go to your Payments Dashboard >> Card Readers >> +New Order. 

3. In the pop-up window >> Select the hardware you want to purchase >> Complete Recipient and Shipping information >> Click Submit. 

4. After clicking Submit, you will be prompted to enter your payment information. Your completed order will display under your “Order History.” 

FAQs 

• If I am a current Stripe customer, do I need to reapply for Revelation Pets Payments? 

Yes. We will be sunsetting our former Stripe integration and replacing it with Revelation Pets Payments powered by Stripe. Existing customers using Stripe should migrate to Revelation Pets Payments. We recommend you keep your old Stripe account open to access historical data and reporting as needed. Click HERE for a knowledge base article on how to sign up for Revelation Pets Payments. 

• If I currently have a Stripe terminal (Verifone P400), can I use the same hardware for Revelation Pets payments? 

Yes! If you are currently using a Stripe terminal (Verifone P400), you can repurpose it for your new Revelation Pets Payment account. Click HERE for a knowledge base article on how to repurpose your existing terminal. **Please note: The Verifone P400 is no longer available for purchase. Our current terminal option is the Wise POS E. 

• Can I issue a refund directly through my Revelation Pets app once I am signed up for Revelation Pets Payments? 

Yes! With Revelation Pets Payments you can issue refunds back to a customer’s credit card directly through your Revelation Pets app. Click HERE for a knowledge base article on issuing refunds.