Overview:
This article will review the email types in Revelation Pets. It will also cover how to send a Booking Confirmation email and how to tell whether it was sent to the customer. Booking Confirmation emails are helpful for your business to track and communicate with your customer base regarding their pet's bookings.
With so many different emails, settings, and pages to manage in Revelation Pets, we have compiled these email types below with some basic information. Any emails sent back to you from customers will go to the email associated with your account. You can find this email via Account Settings » Your Account.
*Please note, inactive pets will not receive any email communications for that pet even if they still have an outstanding booking on record. This includes immunization expiration notices, birthday emails, and booking reminders. If you have Revelation Pets Payments set up, outstanding balance reminders will still send out excluding the pet's name.
This article includes:
Email Types
Revelation Pets has multiple email types that you can send to your customers which are outlined below.
| Email Type | Description | Helpful Hints (Where to find) |
|
Booking Confirmation Email
|
This email is sent manually from a pet's booking. This will include the total amounts owed and paid, and any booking details you enable. Customers cannot pay invoices from this email. |
Account Settings » Translations |
|
Invoice/Receipt Email
|
Sent manually from the booking itself. Open a booking with payment attached and click the receipt icon (it looks like a small calendar) to send the customer this Receipt Email. |
Account Settings » Translations » Receipt Translation |
|
Reminder Emails
|
Must be enabled. Automatically sends out X number of days before the pet's start date of their booking. This can send anywhere from 1 day to 30 days prior to the booking's start date. |
Account Settings » Customer Communication *There are separate reminder emails per module type. |
|
Thank You Email
|
Must be enabled. Automatically sends once a Boarding booking is checked out. |
Account Settings » Customer Communication |
|
Cancel Email
|
Must be enabled. Automatically sends out once a booking is cancelled. |
Account Settings » Customer Communication |
|
Vaccination Email
|
Must be enabled. Automatically sends out X number of days before a pet's vaccine expires. You can enable multiple reminders to send out a few days/weeks apart. |
Account Settings » Customer Communication |
|
Online Booking Email
|
Sent to customers automatically once they request a booking via their Online Booker account. *There is also an online booking email sent to business users to alert you of the new booking request. |
Account Settings » Online Bookings » Translation - Online Booking Email |
|
Confirmed Email
|
Sent automatically to customers once their booking has been confirmed from the business side. | Account Settings » Online Bookings » Translation - Online Booking Email |
|
Waitlist Email
|
Sent automatically to customers when placed on the waitlist. * A separate waitlist email sends to business users to alert you of a new waitlisted booking. |
Account Settings » Online Bookings » Translation - Online Booking Email |
|
Decline Email
|
Sent automatically when a booking request has been declined by the business. | Account Settings » Online Bookings » Translation - Online Booking Email |
|
Birthday Email |
Sent automatically on the day of a pet's birthday. | Account Settings » Customer Communication » Animal Birthday Email |
Sending Emails
Since most of the email templates within Revelation Pets send out automatically, this section will focus mainly on the Booking Confirmation Email.
You can send the Booking Confirmation Email from a pet's booking via the "Email To Customer" button at the bottom of the page:
When you click this button, you will see a pop-up that allows you to CC another email, add your own custom message, and attach any necessary documents. Additionally, with integrated payments (learn more about Rev Pets Payments HERE), you can select an option to request total booking payment, deposit payment, or a custom booking payment amount. The custom amount option is great for instances when you'd like to collect partial payment, such as requesting payment for only one daycare date on a single booking with repeat daycare days. When you send the Booking Confirmation email, the pet parent will receive a specialized link to pay the requested amount.
*Helpful Hint: Clicking on "Receive a copy of this booking" will send the booking confirmation email to the logged in user who clicks this button. If you only want the copy to go to your account's main administrator email, manually add this email to the "Send a copy to" field instead.
Checking if emails sent out
Open the Booking History tab under the customer's record. Open the booking and click on the Booking Changes button at the top of the booking to find the date the email was sent.
You will see 2 things that will indicate the Booking Confirmation Email was sent out:
1. The "Email To Customer" button at the bottom has changed to "Sent. Resend?"
2. Click Booking Changes to see when the email was sent out, and by which user. The photo above shows that reminder emails will also be logged in these Booking Changes.
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