Setting Up a Custom Toll-Free SMS Number

Overview: What are we talking about?

When a customer receives an SMS (text) from your facility, it comes from a specific phone number associated with your business. We have added the ability for apps to change from 10-digit long code phone numbers to toll-free custom SMS numbers for each location, allowing your business to market a dedicated phone number to customers!

Do I need a Custom Toll-Free SMS Number?

It is not required to use a custom toll-free SMS number, however it is recommended, especially if you commonly have issues with SMS delivering to your customers. Pet-care facilities that use two way SMS may run into situations where a pet parent reports that they don’t receive SMS from the facility. One of the reasons that this might happen is because the carrier detected unregistered traffic and blocked the messages. In order to prevent disruptions in communication with pet parents, pet care facilities that use Revelation Pets to send out SMS may want to use a toll-free number, which the carriers do not consider as unregistered traffic. 

How to Set Up a Custom Toll-Free SMS Number

Go to Settings Menu » Customer Communications » SMS /Text Message Reminder section » Select "Switch to toll-free phone number":

Select "OK" to confirm: 

 

When you see the new SMS section on the screen the process is complete: