How do I delete or cancel a booking?

Overview

Cancelling or deleting bookings in Revelation Pets is a straightforward process. This article will review how to cancel or delete a booking, as well as how to submit and review cancellation reasons for bookings.

This article includes: 

How to Delete or Cancel a Booking

Cancellation Reasons

No Show Cancellations

How to Delete or Cancel Bookings in Revelation Pets

Open the booking you want to delete and press the blue 'Edit Booking' button in the top right corner.  Two buttons will appear in red in the bottom left corner of the page - Delete and Cancel.

Press the Delete button to delete the booking entirely from your app, or use the Cancel button if you want the booking to remain in that customer's Booking History section.

Adding Cancellation Reasons to Cancelled Bookings

When cancelling a booking, users have the ability to select a cancellation reason as well as include a related note. This allows your business to track the reasons for cancellations so that you can monitor trends with specific clients, and with your clients as a whole. These cancellation reasons will be visible on the booking view, client activity history, and the bookings report when including the cancelled status. 

This feature is very easy to use—when cancelling a booking, the user will be presented with a popup to enter a reason. They also will be able to enter up to 280 characters as a note to further explain the cancellation reason. Cancellation details are business-only, so customers will not see these notes. 

After you've added the cancellation reason to a cancelled booking, you can view these cancellation reasons in a few different places within your Revelation Pets app! This information will populate on the Booking details page of the cancelled booking, the Bookings Report, and the Activity Page on a customer's profile page. 

The Bookings View will look like this: 

Bookings Report view: 

Customer Activity Page view:

No Show Cancellations

When a pet parent has one or more cancelled bookings on their account with the No Show cancellation reason, they will have an alert listed on their profile that the business can see when creating new bookings.

This feature supports the business in protecting its occupancy from frequent no-show clients. By seeing the notice that the pet parent has had a cancellation due to a no show in the past, the business can choose to require a deposit or a card on file during the booking process.