Daycare Credits and Recurring Daycare Credit Pack Subscriptions

 

Overview: What are we talking about? 

Revelation Pets offers a daycare credit function, as well as recurring subscription credit packs. Offering daycare credits is a great way to get upfront revenue into your business while offering your customers a bit of a discount on your daycare service. 

 

This article includes: 

• Daycare Credits
  • How to Sell Your Daycare Credit Packs
  • How to Apply a Daycare Credit to a Booking

• Recurring Daycare Credit Pack Subscriptions 
  • Setting Up Your Subscriptions
  • How to Sell a Subscription Credit Pack
  • Cancelling a Subscription
  • Subscriptions Report

 

Related Articles:

• Revelation Pets Payments Overview
• How to Sign Up for Revelation Pets Payments

 

Let's Get Started with this Video Overview! 

 

Daycare Credits

Your pet parents can buy daycare credit packs and pay for each daycare date by credit rather than using an available payment type. This feature is available to all Revelation Pets customers.

To set up your credit packs, navigate to Account Settings » Services & Costs » Daycare Credits » tick the box next to "Enable daycare credits". 

Please note: There are two settings for how you can apply daycare credits to a booking - 1) per booking or 2) per day. In most cases, "per day" is selected for businesses. Selecting "per day" will allow more flexible if you have a booking with multiple daycare dates. 

 

Next, click the "Add a new credit pack" button and configure your credit pack option(s). Repeat as needed if you offer multiple credit pack options.

 

 

Please note: Daycare credits cannot be used against boarding, appointments, or group training class bookings, only daycare.

 

Please note: Daycare credits apply to the pet parent, not to individual pets, so credits can be used for all pets in a multi-pet family. 

 

 

How to Sell Your Daycare Credit Packs 

On the back end (the business side): 

 

Navigate to a pet parent's profile » click "Daycare Credits". Next, select the daycare credit pack you are selling to the pet parent by clicking "Add this pack". 

 

 

In the "Buy a credit pack" pop-up, select the appropriate payment type (how is the pet parent purchasing the credit pack), make any additional edits needed, and click the "Confirm" button. 

 

 

Once the purchase of the credit pack is confirmed, the newly purchased credits will appear on the pet parent profile and are available to be applied to bookings. 

 

 

 

 

On the online booker (the customer side): 

 

Please note: This feature is only available for businesses that are signed up for integrated payment processing through Rev Pets Payments. Learn more about Rev Pets Payments here.

 

Once you have signed up for Rev Pets Payments, navigate to Account Settings » Integrations » tick the box next to "Add payment link on customer profile page"

 

 

With this setting enabled, a pet parent can log into the online booker and purchase their own daycare credit packs. 

 

 

Please note: Once a daycare credit pack is sold, there are multiple actions that can be taken from the Payments Report namely, sending the invoice to QuickBooks or Xero (if integrated), sending the pet parent a receipt, or providing a full or partial refund. 

 

 

Payment Report actions: 

 

 

How to Apply a Daycare Credit to a Booking

Open the expanded view of a booking and scroll to the Cost section. Click "Details" » "Credits" » Apply to null out the pricing of your daycare booking date. 

 

 

Pro tip: You are able to apply a .5 credit to a daycare bookings, for example, if you offer 1/2 day daycare. 

 

 

Please note: If daycare credits are available to use for a daycare booking, those credits are visible in the "Make a payment" section of a booking. 

 

 

 

Recurring Daycare Credit Pack Subscriptions

Customers signed up for integrated payment processing through Rev Pets Payments have the ability to set up daycare credit pack subscriptions, allowing you to automatically sell credit packs on a set interval, saving time, and creating recurring revenue for your business. Your pet parents will be charged a recurring amount with a card on file. 

Please note: As with regular daycare credit packs, subscription credits cannot be used against boarding, appointments, or group training class bookings, only daycare.

Setting Up Your Subscriptions

To set up your subscription credit packs, navigate to Account Settings » Services & Costs » Daycare Credits and enable the setting to "Enable Credit Pack Subscriptions."

Please note: This feature is only available for businesses that are signed up for integrated payment processing through Rev Pets Payments. Learn more about Rev Pets Payments here.

Once enabled, you will need to refresh the page, and then you can add a subscription status to an existing credit pack or create an entirely new one.

How to Sell a Subscription Credit Pack

After the setup is complete, Navigate to a customer's profile » click "Daycare Credits".

You’ll see a section on the pet parent’s profile under the "Credits" section to enroll them in a new subscription.

Select the type of credit pack, the frequency for renewal, optionally enter an end date, and select which card on file to use for the subscription.

Please note: With present-day functionality, subscriptions can only be purchase on the business side of the software. Pet parents cannot enroll themselves into a daycare credit pack subscription via the online booker. 

Once a subscription credit pack purchase is complete, there are multiple actions that can be taken from the Payments Report namely, sending the invoice to QuickBooks or Xero (if integrated), sending the pet parent a receipt, or providing a full or partial refund. 

To view the invoice, you can click the View Invoice link in the Invoice ID column and you will be taken to a simple invoice view. Here, you can send the invoice to Quickbooks or to Xero (if integrated).

You can also process a full or partial refund on the credit pack subscription by clicking the Refund button. You will be prompted to enter the amount that you’d like to refund, as well as the number of credits to return. The number of credits refunded will be removed from the pet parent's account.

Cancelling a Subscription

To cancel a subscription, navigate to the Pet Parent's profile » click Daycare Credits » click on the Active badge to cancel the subscription.

Subscriptions Report

Navigate to the Reports tab » Subscriptions.

This report will provide the business an overview of all subscriptions created. Users can see all payments for the subscription by clicking on the Money icon in the right-hand column, and can also click the Cancel icon to cancel a subscription if needed directly from the report. 

The Subscription Report can also be sorted by the "Status" dropdown as well as printed, saved as a PDF, or exported to Excel using the "Tools" dropdown. 

If you have any questions, please reach out to our Support Team at support@revelationpets.com.