Can I remind my customers of their booking?

When a booking is created, a Booking Confirmation Email can be sent to your customer listing the key booking details.

There is also a Reminder Email feature that you can use. This allows you to automatically send up to 2 reminder emails to your customers in advance of their pet's arrival.

To enable the Reminder Emails go to:

Account Settings > Customer Communications > Reminder Email Translation

We also offer a SMS / text message reminder feature as an add-on cost. To find information on this, please go to:

Account Settings > Customer Communications > SMS/Text Message Reminder